FAQ

K9 InStyle Classic store FAQ

Do I need to register in order to place an order?
Yes. It is necessary to register and Login in order to place an order.

The purpose of register and log in is for purchase record and confirmation.

What should I do if I forget my password?

At the bottom of 'Login' page, click "ForgetPassword" and follow the instruction.

Do you have a retail store?

We are a Web based company. It keeps our overhead costs down so we can offer the lowest prices.

Do you have a phone number that I can call to place an order?

Please complete the online Contact Us form, and let us know when is the best time to reach you.

We do not print and send hard copy catalog .

We believe the printing costs should be used in provide free shipping to all of our customers.

Here is the link to Puppia Online Catalog

Do you provide service on gift packaging for special occasions?
Yes. We do not charge any fee for this service.

Please let us know if gift packaging is needed for special occasion during check out.

Do you charge sales tax?
Sales tax 8.25% is applied to TEXAS residences only.

How can I modify my order?
Please contact us via email at customer@k9instyleclassic.com and let us know in details of any modifications.

Be aware of that once an order has been shipped, we cannot do any modification and cancellation.

How can I cancel my order?
Cancellation must be notified within 6 hours after you have submitted your order.

* Note:

Our store does not contract any telemarketing companies to call, send emails, and junk mails to our customers

as we hate nonsense phone calls, spam emails, and junk mails as much as our customers do.

Free shipping in US and Canada.

We accept MasterCard, VISA, American Express, and Discover Card.