Shipping

Puppia Harness Shipping FAQ

Puppia Soft Dog Harness

We offer free USPS ground shipping with tracking number to USA customers only. NOT accept internatioal order (***some restrictions apply)

There is no needed to select shipping method during check out. Please note that payment ONLY charge when item is available and ready to be shipped.

An electronic order confirmation should arrive to your email address within minutes. If you do not receive the order confirmation within the same day, you should email to our store and confirm if the order went through. Please email to puppiak9@yahoo.com or using the "Contact Us" page to notify our store.

Order is shipped via US Postal Office First Class with Delivery Confirmation. Our standard shipping is 10 to 14 business working days. Please note that we have no control on US Postal Office delivery schedule, especially during the holiday season.

Normally, US customers receive their package within 5 to 7 business working days. A tracking number will be sent via US Postal Office system.

Update 6/23/2010 - Due to personal terminal illness, currently not accepting rush order.

If you do not receive system automatically generated purchase order and shipment tracking number confirmations, your email server may have filtered it as Spam and Block the email go through. Feel free to contact us if you do not get the system generated confirmations from our store and US Postal Office. We will look it up and reply you with the information.

Insured Mail

We are NOT responsible for lost, mishandled, and damaged by the US Postal Office if you do not purchase insured mail on your order. Once the package is given to the US Postal Office lost, mishandled, and damaged of the package is at the buyer own risk. For your protection, insured mail is available during shopping.

Standard Insured Mail available to US customers.

Lost Packages

To prevent your package lost or mishandled by the United States Postal Office, you can purchase insured mail during shopping.

Due to abuse, you must contact us within 48 hours if your package has not arrived according to courier delivered record. Be sure to file a report at your local courier as it is required by the post office. We file a report to the local post office at our end as well.

For customer who has purchased insured mail, a replacement package will be sent once the post office has confirmed the package is mishandled.

For customer who did not purchase insured mail, we will provide you the number that the postal office given to us for you to track the package. No replacement package will be sent as you did not purchase insured mail on your order.

We accept MasterCard, VISA, American Express, and Discover Card.

We are NOT responsible for lost and mishandled by the US Postal Office if you do not purchase insured mail on your order.