Exchange/Return

Puppia Harness Exchange FAQ

Return

ALL SALES FINAL. ITEMS ARE NON-REFUNDABLE.

Exchange

K9 InStyle Classic accepts exchange for different size of the same item with exchange authorization code.

Exchange request must email to customer@k9instyleclassic.com within 48 hours after the package delievered.

Item must return to our store within 7 days in NEW condition with ALL tags and original clear plastic bag.

Please note that exchange authorization is valid for 7 days only, and cannot be reused or saved for later use.

Without valid authorization code issued by our store, item will be returned to sender at your expense $7.00.

Customer is responsible for package return and reshipping cost.

Exchange item will not be shipped in the same package for customer who place a new order.

We are not responsible for return package lost, mishandled, and damage during enroute back to our store.

Please be advised that until there is a proof that we have received your package in original condition, it is your property.

For your protection, we suggest exchange package should be returned with delivery confirmation with tracking number and insured mail.

Please send the item with a copy of the receipt, authorization code, and the size you need to exchange.

Exchange reshipping & processing fee is $7.00 (US & Canadian customers only).

For international customers, please refer to below reshipping cost detail.

Please note that for tracking & record purpose, you are still required to pick up the package at your local post office in person.

$0 - $30 ------------------ $15

$31 - $60 ---------------- $17

$61 - $100 -------------- $22

$100 - $150 ------------ $26

Damage

We are NOT responsible for lost, mishandled, and damaged by the US Postal Office if you do not purchase insured mail on your order. Once the package is given to the US Postal Office lost, mishandled, and damaged of the package is at the buyer own risk. For your protection, insured mail is available during shopping. <Insured Mail available to US customers only>
For international customers (other than United States) use US Postal Office Global Priority Mail with Insurance, please notify us within 48 hours after pick up the package from your local post office.

If you purchased insured mail on your order and the item was damaged upon arrival, you must notify us within 48 hours after delivered.

Refund

All SALES FINAL. ITEMS ARE NON-REFUNDABLE.

In special circumstances when a customer insist on refund, original free shipping & handling $7.00 will be deducted from the refund amount. A 15% restocking fee will be applied also. Therefore, your refund amount will be deducted original free shipping & handling and restocking fee.

All merchandise must be returned to our company in its original conditon including the bag, UPC bar code, packaging, and all accessories. All merchandise must be returned to our company with approved authorization code and within 14 days. Return is subject to additional 25% restocking fee if the product is not in its original condition.

Free shipping in US and Canada.

We accept MasterCard, VISA, American Express, and Discover Card.